Join Our Team!

Welcome to Total Prepare Careers!

Are you ready to embark on a journey with endless growth opportunities, working with a friendly team of professionals? Look no further! At Total Prepare, we believe in fostering a culture of excellence, collaboration, and continuous growth. Our team is comprised of individuals united by a shared vision: to deliver peace of mind to our customers.

Why Choose Total Prepare?

• Collaborative Culture: At Total Prepare, teamwork is at the heart of everything we do. Together, we leverage our unique strengths to tackle challenges and achieve remarkable results.

• Professional Development: We are committed to helping our team members realize their full potential. We have a strong history of elevating internal staff to open positions. We empower you to grow!

• Impactful Work: Join us in making a difference in communities across Canada. Help organizations and individuals prepare for emergencies and feel confident in their supplies. Your contributions matter!

Current Opportunities

Customer Service Representative / Admin Assistant

Full-time, in person in Victoria BC. $22-24/hour.

We are currently seeking a customer service representative to join our dynamic team. If you have strong communication skills, a friendly demeanor, and a desire to provide exceptional service to our customers, we want to hear from you.

Total Prepare has been providing emergency preparedness and self-reliance solutions to Canadians since 2012. Specializing in long term food storage, the company has grown to encompass everything from emergency kits to water storage, to PPE, high-vis equipment, and beyond.

As a customer service representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction. Your responsibilities will include:

• Providing courteous and professional assistance to customers via phone, email, and chat
• Listening to customers' concerns and finding effective solutions to meet their needs
• Collaborating with other team members to ensure consistent and efficient customer support
• Maintaining accurate records of customer interactions and transactions in a CRM
• Upholding company policies and procedures while delivering top-notch service.
• Working within Cin7 and Microsoft Excel to create pricing quotes
• Auditing open orders to ensure timely fulfillment and communication.

Our must-haves:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a proactive attitude
• Ability to multitask and remain calm under pressure
• Empathy and patience when dealing with customer inquiries
• A positive, can-do attitude and a strong commitment to customer satisfaction

Our nice-to-haves:

• Proficiency in using customer service software and tools (Cin7 and Hubspot)
• 2+ years in a customer service role
• Proficiency with Microsoft Office
• Experience working with WordPress/Woocommerce

If you are looking for an opportunity to make a difference in people's lives while working in a collaborative, supportive environment, we encourage you to apply. Previous customer service experience is preferred but not required, as we are willing to train the right candidate.

We offer competitive compensation, staff discounts, and opportunities for career growth within our organization. Join our team and be a part of delivering exceptional experiences for our valued customers. We look forward to welcoming you.

Ready to Make Your Mark?

If you're passionate about supporting others, driven by excellence, and eager to make a difference, we want to hear from you! 

Join us, and let's shape the future together!

Contact us at zenia@totalprepare.ca with a resume and coverletter to apply.