Local: 778-265-5331 | Toll Free: 1-888-832-1733

Meet the Team

Passion + Experience

Total Prepare believes that the more people know about emergencies, the more prepared they’ll be.


Humble head honcho

Ray is the owner of Total Prepare. A font of knowledge on anything preparedness, Ray is always looking for ways to grow and nurture Total Prepare and its staff. With a mind that seems to go a mile a minute he’s always the go-to guy for unsolvable problems, and somehow, he always manages to solve them! That’s what makes him the heart of Total Prepare.  

Zenia (Rhymes with Kenya)

Marvelous marketer

Irrepressibly positive Zenia is always ready with a smile, prepared to tackle any project that comes her way. The longest serving employee at Total Prepare, she has worked in every department from Warehouse to Sales to Service and more. Most recently, she has taken on Marketing and is tackling it with the enthusiasm she is known for.


Enlightened Experience Manager

Cort is one of the most naturally likeable people in existence. His laugh can be heard across the store, usually after his own punchline, and always in chorus with his audience. In fact, he’s so good at providing all our customers with an excellent experience, that we made him the Customer Experience Manager! If asked about his own preparedness Cort will point to his backpacking supplies. They double as a handy bug out bag, keeping him ready to move at the drop of a hat.


Wonderful warehouse warden

Wrangling a house full of young boys has taught Jordan the importance of being prepared. Whether it’s an emergency snack for a hangry toddler, or a shelter in place kit for larger scale disaster, Jordan is ready! He keeps the warehouse spick and span amongst the chaos of incoming and outgoing shipments and turns around orders with lightening efficiency. He never complains about being bombarded with requests for shipping quotes and gives his replies with a joke and an easy laugh.


Priceless Purchaser

Purchasing is one of the most difficult jobs at Total Prepare and requires incredible attention to detail and persistence. Simon takes all of this in stride and knocks it out of the park every time. Hunting down rogue purchase orders, keeping tabs on constantly changing inventory, and sourcing everything from stickers to triage tents – whatever the task, Simon takes it on with aplomb. What a guy!


Captivating Client Service Rep

Isabel has a knack for building great relationships. Whether it’s creating personalized, thoughtful supply solutions, or going above and beyond to get every order just right, Izzy goes the extra mile to ensure her clients get only the best. Her extensive experience in the industry makes her a font of knowledge for both clients and the new members of our team. Based out of Vancouver, BC, she always brightens up our Victoria office when she stops by for a visit.


World-class warehouse support

A constant stream of incoming and outgoing shipments keeps the diligent Deirdre moving day in and day out. Seemingly tireless, she has excellent attention to detail and acts as the last line of defense for order errors or special requests. Want to make her day? Ask for a drawing in the shipping notes of your order!


Collaborative corporate sales

With an unrivalled desire to learn, Ed is constantly looking for new knowledge to absorb – watching videos, asking great questions, and reading product pages, articles, and handbooks. Everything he learns, combined with his history in sales, make him an excellent resource for organizations looking to replenish supplies or get prepared. Anyone that speaks with Ed will be sure to appreciate his warm manner and solutions-based sales approach.

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