Welcome to Total Prepare

We are Canadian.

Proudly.
Owned and operated in Victoria, British Columbia, Total Prepare is located in the most active earthquake zone in Canada. We are honoured to serve Canadians across the country, shipping from our home on the wet west coast all the way to the frozen north, and east to the Atlantic Ocean.

Total Prepare store interior

Our Roots

Total Prepare opened its doors in 2012 with the mission to supply Canadians with more choices for emergency preparedness. At the time, our owners found there was “nothing readily available worth buying” in BC. Unsatisfied by short-lived food bars and dinky water storage options, they set out to remedy the situation by providing hearty food, clean water, and emergency equipment.

Operating as an online-only business from a small Victoria-based warehouse, Total Prepare was a two-man show. It turns out they were not alone in their hunt for quality preparedness supplies. As orders flowed in, Total Prepare’s team grew in size.

The product lines expanded to include items from all eight areas of emergency preparedness, as well as options for schools and offices.

We welcome you to drop by our store at 48 Crease Avenue in Victoria to browse our product offerings and talk preparedness with our knowledgeable team!

Our Mission

We want every individual, family, business, and community to be prepared, not scared.

We are here for individuals and families who want to start or improve their preparedness, for corporations large and small looking to protect their greatest assets (their employees, of course!), and the schools that need a little extra insurance for their precious charges.

No matter your need or knowledge, we want the opportunity to earn your business.

Contact us to find out how we can make a difference in your preparedness!

Our Values

If asked, our owner Ray is happy to share the experiences that cemented our core values. After spending 16 years making business-to-business phone calls to customers all over Canada, he realized just how valuable it is to have direct contact with a real person.

Early on in Total Prepare’s growth, calls to vendors were met with voicemails, robots, and the cut-short silences of the dreaded ‘ignore call’ button.

As this frustration mounted, a light appeared at the end of the tunnel when an actual human being picked up the phone.

This was enough to convince him: When his customers phoned Total Prepare, they would speak to humans. When voicemail was necessary after-hours and on weekends, messages would be responded to promptly.

This philosophy is still held firm at Total Prepare. Prompt, friendly, professional service and guaranteed customer satisfaction take priority above all else.

Quality & Integrity

We thoroughly research our products so you don’t have to.

Our staff regularly tests our products so we can provide personal recommendations. We taste the food, read the certifications, and even drink out of parking lot puddles, all so our customers can rest assured that they are getting only the best from Total Prepare.

If something ever does go awry, our customer experience specialists are with you every step of the way. Our support doesn’t end when the product ships, but is easy and convenient whenever you need it.

We stand by our products 100%.

Education

Emergency preparedness can be overwhelming, and that’s where our staff comes in.

We’re here to answer all your questions, no matter how simple, complex, big, or small they may be. Total Prepare is happy to help individuals assess their needs and come up with a plan to prepare for their unique situation.

Total Prepare believes that the more people know about emergencies, the more prepared they’ll be. We write blog posts, share information on social media, and hold local workshops in Victoria to spread as much knowledge as possible to our customers and the public.

If you have any questions, or if you would like direction in planning for emergencies, please don’t hesitate to write to us ([email protected]) or call us local (778-265-5331) or toll-free (1-888-832-1733).

Visit Us

Hours of business:

Monday–Friday 9:30AM–5:00PM
Saturday & Sunday: Closed
Holidays: Closed