Terms of Service 

Effective date: August 1, 2026

1. Overview 

These Terms of Service govern your access to and use of the website located at www.totalprepare.ca, including any associated webpages, online store features, customer accounts, content, products and services offered through the website. 

The website is operated by Total Prepare Inc. References in these Terms to “Total Prepare,” “we,” “us” and “our” mean Total Prepare Inc. References to “you” and “your” mean the person accessing the website, placing an order or otherwise using our services. 

By accessing or using the website, creating an account or placing an order, you agree to these Terms of Service and the policies incorporated into them by reference. 

Purchases made through the website are also governed by our: 

Please review these documents before completing a purchase. 

Nothing in these Terms limits any right or remedy that cannot lawfully be excluded under applicable consumer-protection legislation. 

2. About Total Prepare 

Legal business name: Total Prepare Inc. Business address: 48 Crease Avenue, Victoria, British Columbia, [Postal Code], Canada Email: hello@totalprepare.ca Toll-free telephone: 1-888-832-1733 Local telephone: 778-265-5331  

Total Prepare supplies emergency-preparedness products and solutions to individuals, families, businesses, schools, government bodies, healthcare providers, community organizations and other customers throughout Canada. 

3. Eligibility to Use the Website 

You may use the website only for lawful purposes. 

To place an order, you must: 

You may not use the website or place an order on behalf of another person or organization unless you are authorized to do so. 

4. Changes to These Terms 

We may update these Terms from time to time to reflect changes to our business, website, products, services, technology or legal obligations. 

The updated Terms will be posted on the website with a revised “Last updated” date. Material changes may also be communicated through an additional website notice, email or another appropriate method. 

Changes apply prospectively from the effective date of the updated Terms. They will not retroactively alter the terms governing an order that was already completed, except where permitted or required by law. 

5. Customer Accounts 

You may be able to create a customer account or access account features provided through our ecommerce platform. 

You agree to: 

You are responsible for activity conducted through your account to the extent permitted by law. 

We may suspend, restrict or close an account where we reasonably believe it: 

Contact us promptly if you believe someone has accessed your account without authorization. 

6. Product Information 

We make reasonable efforts to provide accurate and current product information, including: 

However, information supplied by manufacturers, distributors or other providers may change. Packaging, product appearance and minor specifications may differ from website images or descriptions where the difference does not materially alter the product. 

Colours and appearance may also vary depending on your device and display settings. 

Please contact us before ordering if a particular dimension, ingredient, certification, feature, component or compatibility requirement is essential to your intended use. 

Nothing in this section permits Total Prepare to provide false or misleading product information or limits rights available to you under applicable law. 

7. Total Prepare Kits and Curated Solutions 

Total Prepare develops and assembles emergency kits and other preparedness solutions using components selected from various manufacturers and suppliers. 

Kit contents are selected based on factors that may include: 

Individual components may have their own: 

Where permitted by law and where the change does not materially reduce the function or value of the kit, we may replace an unavailable kit component with a reasonably comparable component. 

If a proposed substitution would materially affect the nature, function or value of the kit, we will seek your approval or offer another appropriate resolution before fulfilling the affected portion of the order. 

Kit photographs are illustrative. The current written contents list shown on the product page or provided in a quote should be used to confirm included components. 

8. Shelf Life, Best-Before Dates and Storage 

Shelf-life statements are based on information available from the product manufacturer, supplier, testing information or other supporting documentation. 

Unless expressly stated otherwise, a stated shelf life generally assumes that: 

Actual product life may be affected by storage and handling conditions. 

A shelf-life statement does not necessarily mean that every unit supplied will have the entire advertised product life remaining at the date of purchase. Where relevant, the product page, quote or written agreement may specify a minimum remaining shelf life at shipment. 

Customers are responsible for: 

Contact us before purchasing if a specific remaining shelf life is required for an institutional, procurement or operational standard. 

9. Emergency-Preparedness and Educational Information 

Information provided through our website, guides, articles, videos, social media, workshops, product descriptions and customer communications is intended for general educational and informational purposes. 

Preparedness needs vary based on factors such as: 

Our general content is not a substitute for advice from emergency-management authorities, medical professionals, first responders, engineers, legal advisers or other qualified professionals. 

During an emergency, always follow instructions issued by applicable emergency services, public-health authorities and government agencies. 

The purchase or use of an emergency-preparedness product cannot eliminate every risk or guarantee a particular outcome during an emergency. 

Nothing in this section limits obligations arising from specific written representations made by Total Prepare or rights available under applicable law. 

10. Product Use and Safety 

You are responsible for reading and following all: 

Products must be used only for their intended purposes. 

Some products may require special handling, installation, training, adult supervision or compliance with local rules. You are responsible for determining whether a product is suitable and lawful for your intended location and use. 

Do not use a product that appears damaged, contaminated, expired, recalled or otherwise unsafe. 

Contact us or the manufacturer if you have questions about product safety, instructions, maintenance or suitability. 

11. Medical and First-Aid Products 

First-aid products and related educational content are not a substitute for professional medical advice, diagnosis or treatment. 

Customers are responsible for: 

Call emergency services or seek qualified medical assistance when circumstances require it. 

12. Prices and Currency 

Unless otherwise stated: 

We may change prices prospectively without notice. A price change will not alter an order that has already been accepted, except where permitted by applicable law or agreed with the customer. 

We make reasonable efforts to ensure pricing is accurate. If we identify an apparent pricing, description or system error before an order has been accepted, we may contact you to confirm whether you wish to proceed on corrected terms. 

Our ability to decline or cancel an order because of an error is subject to applicable consumer-protection law. 

13. Promotions, Discounts and Free Shipping 

Promotions, discount codes, bundles, gifts with purchase and free-shipping offers may be governed by additional terms displayed with the offer. 

Unless otherwise stated: 

Complete free-shipping eligibility and exclusions are set out in our Shipping & Delivery Policy. 

If promotional wording conflicts with these Terms, the specific terms displayed with the promotion will govern that promotion, subject to applicable law. 

14. Placing an Order 

Before submitting an order, you will have an opportunity to review information such as: 

You are responsible for reviewing and correcting errors before submitting the order. 

By submitting an order, you are offering to purchase the selected products on the terms presented during checkout. 

An automated order confirmation generally confirms that we received your order. It does not necessarily mean that the order has been accepted or that every item is available. 

Subject to applicable law, an order may be accepted after we have completed relevant steps such as: 

 We ordinarily accept an order when payment is captured and inventory is allocated. 

Once an order has been accepted, we will cancel or modify it only as permitted by applicable law or with your agreement. 

15. Order Review, Refusal and Cancellation 

Before an order is accepted, and subject to applicable law, we may decline or request additional information concerning an order where: 

If we decline an order after payment has been authorized or collected, we will void the authorization or issue an appropriate refund. 

After an order has been accepted, inventory shortages, supplier issues or fulfilment problems will be handled in accordance with applicable law. Depending on the circumstances, we may offer: 

Nothing in these Terms gives Total Prepare an unrestricted right to cancel a completed consumer contract where cancellation is prohibited by law. 

16. Quantity Limits and Resale 

We may establish reasonable limits on the quantity of products purchased: 

Limits will be communicated where reasonably practicable. 

Retail pricing and promotions are intended for end users unless otherwise stated. Customers seeking products for resale, redistribution, large-scale deployment or institutional use should contact our Corporate Solutions team. 

Corporate Solutions contact: hello@totalprepare.ca 

We may decline orders that reasonably appear intended for unauthorized resale, diversion, export or abuse of retail promotions, subject to applicable law. 

17. Payment 

You agree to provide current, complete and accurate payment and billing information. 

Payments are processed by Shopify Payments. Your use of a payment option may also be subject to the payment provider’s terms. 

By submitting payment information, you represent that: 

Payment authorization does not necessarily mean the order has been accepted. 

We may use fraud-prevention and payment-verification services. We may contact you or request reasonable verification before accepting or fulfilling an order. 

We will not request complete payment-card details by ordinary email. 

18. Organizational, Institutional and Custom Orders 

Orders placed by businesses, government bodies, schools, healthcare organizations, non-profit organizations, Indigenous communities and other institutional customers may be subject to: 

Where a written quote, purchase agreement or other signed contract conflicts with these website Terms, the specifically negotiated written agreement will govern to the extent of the conflict. 

Unless otherwise stated in writing, quotes: 

Custom-built, specially sourced, branded or made-to-order products may have separate cancellation and return restrictions that will be disclosed before the order is finalized. 

19. Shipping and Delivery 

Shipping, delivery, pickup, processing times, free-shipping eligibility, destination restrictions and freight procedures are governed by our Shipping & Delivery Policy. 

Delivery dates and transit times are estimates unless we expressly agree in writing to a guaranteed date. 

Events outside our reasonable control may affect fulfilment or delivery, including: 

We will take reasonable steps to communicate significant delays and provide remedies required by applicable law. 

Risk of loss, responsibility for delivery and title to goods will be determined in accordance with applicable law and the shipping terms disclosed for the order. 

20. Returns, Refunds and Cancellations 

Returns, refunds, exchanges, damaged shipments, defective products and customer-requested cancellations are governed by our Returns, Refunds & Cancellations Policy. 

That policy includes information concerning: 

Nothing in that policy or these Terms limits any mandatory right or legal warranty available under applicable consumer-protection legislation. 

21. Product Warranties 

Some products may be covered by a warranty offered by the manufacturer, distributor or Total Prepare. 

The applicable product page, packaging, warranty document or manufacturer documentation will describe any additional written warranty. 

Manufacturer warranties may require the customer to: 

We will provide reasonable assistance in identifying applicable warranty information where available. 

Additional written warranties do not replace legal warranties or statutory rights that apply automatically under applicable law. 

We do not make a warranty or guarantee unless it is expressly stated in writing or required by law. 

22. Product Recalls and Safety Notices 

If we become aware of a relevant product recall or material safety notice, we may take steps such as: 

You agree to keep your customer account and contact information reasonably current so that we can reach you concerning significant product-safety matters. 

Recall remedies will be handled according to applicable law and the instructions of the responsible manufacturer or regulatory authority. 

23. Website Availability 

We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free access. 

The website may be unavailable because of: 

We may modify, suspend or discontinue website features prospectively, provided that doing so does not remove rights relating to an existing order or paid service. 

24. Acceptable Use 

You may not use the website to: 

We may restrict access where reasonably necessary to protect customers, the website, Total Prepare or others. 

25. Intellectual Property 

The website and its contents are owned by, licensed to or used with permission by Total Prepare. 

Protected materials may include: 

You may view and use website content for personal, non-commercial purposes connected with evaluating or using Total Prepare products and services. 

You may not reproduce, modify, distribute, publish, sell, license, scrape, frame or commercially exploit website content without prior written permission, except as permitted by law. 

“Total Prepare” and associated logos and branding are trademarks or trade names of Total Prepare Inc. 

26. Reviews and User Submissions 

You may be able to submit reviews, feedback, photographs, questions or other content. 

You retain ownership of content you submit. By submitting content for public display, you grant Total Prepare a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display that content for the purposes for which it was submitted, including promoting the reviewed product or our business. 

This licence ends when the content is removed from our active systems, except where continued retention is legally required or the content has already been incorporated into materials that cannot reasonably be withdrawn. 

You represent that: 

We may moderate or remove content that violates these Terms, is unrelated to the product or service, exposes personal information, contains spam or creates legal or security concerns. 

We will not restrict or penalize a customer merely for posting an honest review or expressing a genuine negative opinion. 

27. Third-Party Services and Links 

The website may contain or rely on services provided by third parties, including: 

Third-party services may be governed by their own terms and privacy policies. 

We are not responsible for the content, availability or independent practices of a third-party service that we do not control. However, this does not limit our responsibilities for service providers processing personal information on our behalf or other obligations imposed by law. 

28. Privacy 

Our collection, use, disclosure, retention and safeguarding of personal information are described in our Privacy Policy. 

By using the website, you acknowledge that you have had an opportunity to review that policy. 

Consent to privacy practices will be obtained separately where required. Agreement to these Terms does not replace any consent required under privacy or electronic-marketing law. 

29. Electronic Communications 

You agree that we may send transactional and service-related communications electronically, including: 

Marketing messages are governed by applicable electronic-marketing law and your communication preferences. 

You may unsubscribe from promotional emails using the unsubscribe link in the message. Unsubscribing from marketing will not prevent necessary transactional or service communications. 

30. Disclaimers 

To the extent permitted by law, the website and its general informational content are provided on an “as available” basis. 

We do not guarantee that: 

These disclaimers do not apply to: 

31. Limitation of Liability 

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law. 

Subject to that restriction, Total Prepare will not be liable for indirect, incidental, special or consequential loss arising solely from: 

Where liability can lawfully be limited, Total Prepare’s aggregate liability relating to a particular purchase will not exceed the amount paid for the product or service giving rise to the claim. 

This limitation does not apply to: 

32. Events Outside Our Reasonable Control 

We will not be responsible for a failure or delay caused by an event outside our reasonable control, provided that we take reasonable steps to reduce the effect of the event and comply with applicable law. 

Such events may include: 

This section does not remove any right to cancel, receive a refund or pursue another remedy that you have under applicable law. 

33. Governing Law 

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. 

However, this choice of law does not deprive a consumer of mandatory rights or protections available under the laws of the province or territory in which the consumer resides. 

The courts located in British Columbia will have jurisdiction over disputes, except where applicable consumer-protection law permits or requires a dispute to be brought elsewhere. 

Nothing in these Terms requires a consumer to submit a dispute to binding arbitration or waive participation in a class proceeding where such a requirement or waiver is prohibited by law. 

34. Resolving Concerns 

Please contact us before starting formal proceedings so that we have an opportunity to review and resolve the concern. 

When contacting us, please provide: 

Contacting us does not suspend or waive any legal limitation period unless we agree otherwise in writing or applicable law provides otherwise. 

Nothing in this section prevents you from contacting a consumer-protection authority, privacy regulator, court or other body with jurisdiction over the matter. 

35. Severability 

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be interpreted or limited to the minimum extent necessary. 

The remaining portions will continue in effect unless the invalid provision is so fundamental that the Terms cannot reasonably operate without it. 

36. No Waiver 

If we do not immediately enforce a provision of these Terms, that does not mean we waive the provision or our ability to enforce it later. 

A waiver is effective only if it is made in writing by an authorized representative of Total Prepare. 

37. Assignment 

You may not transfer your rights or obligations under these Terms without our written consent. 

We may transfer our rights and obligations as part of a merger, reorganization, financing, sale of the business or transfer of relevant assets, subject to applicable law and without reducing rights relating to an existing consumer purchase. 

38. Entire Agreement and Order of Precedence 

These Terms, together with the policies and transaction information incorporated by reference, form the agreement between you and Total Prepare concerning use of the website and purchases through it. 

For a particular transaction, the following order of precedence applies where documents conflict: 

The Privacy Policy separately governs the handling of personal information. 

39. Language