Privacy Policy 

Effective date: [Month Day, 2026] Last updated: [Month Day, 2026] 

1. About This Privacy Policy 

Total Prepare Inc. (“Total Prepare,” “we,” “us” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, business contacts and other individuals who interact with us. 

This Privacy Policy explains: 

This policy applies to personal information collected through: 

2. What Is Personal Information? 

Personal information is information about an identifiable individual. It may include information that identifies you directly, such as your name or email address, as well as information that may identify you when combined with other information, such as an IP address, device identifier or purchase history. 

Personal information generally does not include information that has been anonymized so that it can no longer reasonably be associated with an identifiable individual. 

3. Personal Information We Collect 

The information we collect depends on how you interact with Total Prepare. 

Contact and identity information 

We may collect: 

Order and transaction information 

When you make a purchase or request a quote, we may collect: 

Payment information 

Payments are processed by Shopify Payments. 

Payment providers may collect payment-card information, billing details and fraud-prevention information directly from you. Total Prepare generally does not receive or store complete payment-card numbers, although we may receive limited payment details such as the card type, the last digits of the card number, transaction status and payment authorization information. 

Customer account information 

When you create or use a customer account, we may collect: 

Organizational and quote information 

When you contact us on behalf of a business, government body, school, healthcare provider, community organization or other institution, we may collect: 

Please avoid providing confidential organizational information that is not reasonably necessary for us to respond to your request. 

Communications and customer support 

We may collect information you provide when you: 

This information may include the content of your communication and any documents, photographs or other materials you choose to provide. 

Marketing information 

We may collect: 

Website and device information 

When you visit our website, we and our technology providers may automatically collect information such as: 

Some of this information is collected through cookies, pixels, tags, software development kits and similar technologies. 

In-store information 

When you visit our retail location, we may collect personal information that you provide during a purchase, product inquiry, return or other customer-service interaction. 

Other information you provide 

We may collect other personal information when you voluntarily provide it and when the collection is reasonably connected to the purpose explained at the time. 

We ask that you not provide sensitive personal information unless it is necessary for your interaction with us. 

4. How We Collect Personal Information 

We may collect personal information: 

5. How We Use Personal Information 

We may use personal information to: 

Provide products and services 

Support organizational customers 

Operate and improve our business 

Communicate and market 

Protect Total Prepare and our customers 

Meet legal and regulatory requirements 

We will not use personal information for a materially different purpose without obtaining additional consent or otherwise having legal authority to do so. 

6. Consent and Your Choices 

We collect, use and disclose personal information with consent where consent is required by law. 

The form of consent may vary depending on: 

Consent may be express or implied. For example, when you provide a shipping address to place an order, you consent to our use and disclosure of that address to process and deliver the order. 

You may withdraw consent to certain uses of your personal information, subject to reasonable notice and any legal, regulatory, contractual or operational limitations. Withdrawing consent may affect our ability to provide certain products or services. 

You may not be able to withdraw consent where personal information must be retained or used to complete a transaction, meet legal requirements, prevent fraud, maintain necessary business records or establish or defend legal claims. 

7. When We Disclose Personal Information 

We do not rent personal information to third parties. 

We may disclose personal information to service providers and other parties that assist us with the purposes described in this policy. 

Ecommerce platform 

Our online store is hosted and supported by: 

Shopify may process personal information in accordance with its agreements with Total Prepare and its own privacy documentation. 

Shopify Consumer Privacy Policy: https://www.shopify.com/ca/legal/privacy 

Payment providers 

We may disclose information to payment providers for payment processing, fraud screening, chargeback management and transaction support. 

Current providers may include: 

Inventory and order-management providers 

We may use service providers to manage product inventory, purchasing, order information and fulfilment. 

Current providers may include: 

Shipping, warehousing and delivery providers 

We disclose delivery information to carriers, warehouses and logistics providers so they can fulfil and deliver orders. 

Current providers may include: 

A carrier’s handling of personal information may also be governed by its own privacy policy. 

Customer relationship and support providers 

We may use customer relationship management, email, chat, telephone and support platforms to manage inquiries and customer relationships. 

Current providers may include: 

Email and marketing providers 

We may disclose contact and engagement information to providers that help us distribute and measure marketing communications. 

Current providers may include: 

Analytics and advertising providers 

We may use analytics, advertising and social media providers to understand website activity, measure campaign performance and deliver or improve advertisements. 

Current providers may include: 

These providers may collect information through cookies, pixels and similar technologies. Their handling of information may also be governed by their own privacy policies. 

Technology, hosting and security providers 

We may disclose information to providers that support: 

Current providers may include: 

Professional advisers 

We may disclose personal information where reasonably necessary to accountants, auditors, insurers, lawyers and other professional advisers who provide services to Total Prepare. 

Legal and regulatory disclosures 

We may disclose personal information when we reasonably believe disclosure is required or permitted to: 

Business transactions 

Personal information may be disclosed as part of a proposed or completed financing, sale, merger, reorganization, transfer of assets or other business transaction. 

Where required, we will use contractual or other safeguards and limit the information disclosed to what is reasonably necessary for the transaction. 

8. Service Providers and Accountability 

Some service providers process personal information on our behalf. Depending on the service, a provider may also process information for its own purposes under its own privacy policy and terms. 

We select providers based on factors that may include their capabilities, security practices, contractual commitments and the nature of the information involved. 

Where appropriate, we use contractual, organizational and technical measures intended to require providers acting on our behalf to: 

Total Prepare remains responsible for personal information under its control, including information transferred to service providers for processing. 

9. Cookies and Similar Technologies 

Our website and our service providers may use cookies, pixels, tags, local storage and similar technologies. 

These technologies may be used for the following purposes: 

Essential technologies 

These technologies support necessary functions such as: 

The website may not function properly without essential technologies. 

Functional technologies 

These technologies remember choices and help provide features such as language, location, account or display preferences. 

Analytics technologies 

These technologies help us understand how visitors use the website, identify errors, measure performance and improve the customer experience. 

Advertising and personalization technologies 

These technologies may be used to: 

Where required by applicable law, non-essential cookies and similar technologies will not be activated until you provide consent. 

You can manage your choices through: 

Blocking certain technologies may affect website functionality or the accuracy of saved preferences. 

Our website recognizes Global Privacy Control signals in the regions and circumstances supported by our ecommerce or consent-management platform. 

10. Profiling and Automated Processing 

We and our service providers may use browsing, purchase and engagement information to better understand customer interests, measure marketing performance, prevent fraud and provide relevant product recommendations. 

We do not currently make decisions that have significant effects on an individual based exclusively on automated processing without meaningful human involvement. 

Where required by law, you may request information about the use of automated processing, the principal factors involved and the opportunity to have the decision reviewed by a member of our team. 

11. Marketing Communications 

We may send promotional emails or other commercial electronic messages where we have your express consent, valid implied consent or other legal authority. 

Marketing messages will include an unsubscribe mechanism. You may unsubscribe at any time by: 

Unsubscribing from promotional communications will not prevent us from sending transactional or service-related messages, such as: 

We may retain limited information about an unsubscribe request to ensure that the preference continues to be respected. 

12. International and Interprovincial Processing 

Total Prepare is based in British Columbia and serves customers throughout Canada. 

Some of our service providers may store or process personal information: 

As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies, national-security authorities or other government bodies in accordance with those laws. 

Where required, we assess relevant privacy considerations and use contractual or other measures intended to protect personal information processed by providers in other jurisdictions. 

Contact our Privacy Officer for more information about our use of service providers outside your province or Canada. 

13. Retention of Personal Information 

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required or permitted by law. 

Retention periods vary based on factors such as: 

For example, we may retain transaction records after an order has been completed to meet tax, accounting, fraud-prevention, warranty, product-safety and legal requirements. 

When personal information is no longer required, we will securely delete, destroy or anonymize it in accordance with our retention practices and applicable law. 

14. Safeguarding Personal Information 

We use administrative, technical and physical safeguards appropriate to the nature and sensitivity of the personal information in our custody or control. 

These safeguards may include: 

No website, network, transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security. 

Customers are responsible for protecting their account credentials and should contact us promptly if they believe an account or interaction with Total Prepare has been compromised. 

15. Privacy and Security Incidents 

We maintain procedures for identifying, assessing and responding to privacy and security incidents. 

Where required by law, we will notify affected individuals, privacy regulators or other organizations of a breach of security safeguards. 

We also maintain records of privacy and security incidents as required by applicable law. 

16. Your Privacy Rights 

Depending on where you live and the circumstances of your request, you may have the right to: 

These rights are subject to exceptions and limitations under applicable law. For example, we may be unable to provide information that would reveal another person’s personal information, confidential commercial information or legally privileged information. 

We may also need to retain certain information to meet legal obligations or complete an ongoing transaction. 

Submitting a request 

Send privacy requests to our Privacy Officer using the contact information at the end of this policy. 

Please clearly describe: 

We may take reasonable steps to verify your identity before processing a request. We will use identity-verification information only for the purpose of confirming the request. 

We will respond within the period required by applicable law. Where permitted, we may extend the response period or charge a reasonable fee, but we will notify you before doing so. 

17. Children and Minors 

Our website and services are intended for adults and are not directed to children. 

We do not knowingly collect personal information directly from children where parental or guardian consent is required by law. 

If you are a parent or guardian and believe a child has provided personal information to us without appropriate authorization, contact our Privacy Officer so we can review the matter. 

18. Reviews, Social Media and Public Content 

Information submitted through a public review, comment, social media interaction or other public feature may be visible to other users and may be copied or shared outside our control. 

Do not include sensitive personal information, order details, payment information or other confidential information in public submissions. 

We may use or display reviews and public submissions in accordance with the permissions provided at the time of submission and applicable law. 

19. Third-Party Websites and Services 

Our website may contain links to websites, social media platforms and services operated by other organizations. 

This Privacy Policy does not govern the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information or using their services. 

A link to another website does not mean that Total Prepare controls or endorses its privacy or security practices. 

20. Changes to This Privacy Policy 

We may update this Privacy Policy to reflect: 

The revised policy will be posted on our website with an updated “Last updated” date. 

Where changes are material or where required by law, we may provide additional notice through the website, email, account notification or another appropriate method. We will request additional consent where required. 

Previous versions of this policy may be available by contacting our Privacy Officer. 

21. Questions and Complaints 

Contact our Privacy Officer with any question, access request, correction request or complaint concerning personal information. 

We will investigate privacy complaints and respond within a reasonable period. 

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including: 

22. Contact Total Prepare 

Privacy Officer Total Prepare Inc. 48 Crease Avenue Victoria, British Columbia [Postal code] Canada