At Total Prepare, we help individuals, families, businesses, and organizations find practical solutions for their emergency preparedness needs. Whether someone is building their first emergency kit, equipping an entire facility, or looking for dependable food and water storage, our goal is to provide reliable products, knowledgeable guidance, and responsive support.

The reviews below highlight experiences shared by customers across Canada. We are grateful for their feedback and proud to have earned their trust.

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Have you purchased from Total Prepare? Your feedback helps others make informed preparedness decisions and helps our team continue improving the products and support we provide.

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Contact Us Directly

Have feedback, a question, or a concern you would prefer to share with our team? Contact us at hello@totalprepare.ca or call 1-888-832-1733. We are always happy to hear from you.

 

Customer Reviews

Alex F,
“Isabel from Total Prepare was extremely helpful and responsive to my queries. She gave good recommendations and advice. One of the main reasons we chose Total Prepare is because of their food rescue program. Great to know that there will be minimum waste and options to donate expiring food!” 

Jill S, 
“Total Prepare was reliable and efficient with everything from selecting products to delivery. Customer service was fast and informative. Overall, we had a great experience with Total Prepare helping us quickly equip our center with emergency supplies.” 

 John
“Their website was easy to navigate and questions on total calories for each offering were answered quickly by chat. My impression is that they are honest, knowledgeable, have a good but not overwhelming selection, and great prices as well. Customer service, selection, and pricing are my main considerations for online purchases, and I would highly recommend Total Prepare on all counts.” 

Aaron D,
“Total Prepare staff worked with our local government to get the exact product we were looking for. Although our product was backordered, we received regular updates on its arrival, including delivery options and schedules to suit our operation. We will not hesitate to use Total Prepare again.”   

Alan K,
“I was recently diagnosed with celiac disease and was looking for a source for gluten-free emergency food packs. Happily, Total Prepare has an excellent selection of gluten-free products. We ordered a tub of products and it was delivered quickly without any hassle.” 

Ron,
“This was my first foray into long-term food storage. I ordered samples of the MREs and Matthew was happy to oblige. I also tried the Kung Pao Chicken. All products were tasty, filling, and more than edible. I just placed a bigger repeat order today.”  

Jeff B,
There’s a large selection, even for water. We ordered our emergency-kit supplies online and everything was delivered to our door within a few days. We really like the canned water that lasts for 50 years. We have thrown out five-year water a couple of times now.” 

Wendy A,
“Some items were damaged during delivery by the shipping company. I emailed Total Prepare and sent photos of the damaged items. A few days later, the replacement items arrived in good condition. I would certainly order from Total Prepare again without hesitation. Very, very good customer service!”

Peggy B,
I’m trying the chicken dinner and was surprised by how fast and how long the heater pouch works. Excellent MREs that will be my go-to and that I’ll keep on hand in case of an emergency.”