Shipping & Delivery Policy 

Effective date: August 1, 2026 

1. Overview 

Total Prepare ships emergency-preparedness products and supplies to customers throughout Canada. 

This Shipping & Delivery Policy explains: 

This policy applies to orders placed through: 

Organizational, institutional, custom, and specially quoted orders may be subject to separate delivery terms provided in the applicable quotation or agreement. 

Nothing in this policy limits any mandatory consumer right or remedy available under applicable law. 

2. Shipping Destinations 

We currently ship to eligible addresses within Canada. 

This may include: 

Available services and shipping costs depend on: 

International shipping:  We do not currently ship outside Canada  

3. Shipping Charges 

Shipping charges are generally calculated during checkout based on factors such as: 

The available shipping options and applicable charges will be displayed before you submit your order whenever they can reasonably be calculated through our checkout. 

Shipping charges displayed at checkout apply to the products, quantities, destination, and delivery method selected at that time. 

If a shipping rate cannot be calculated automatically, the product or checkout will indicate that a shipping quote or other arrangement is required. 

We will not charge an additional shipping amount to your payment method without your authorization. 

4. Free Standard Shipping 

Eligible online orders with a qualifying merchandise subtotal of  $175 or more receive free standard shipping to eligible Canadian destinations. 

To qualify, the order must meet all of the following conditions: 

Free-shipping service 

Free shipping applies only to the standard or economy service selected by Total Prepare. 

Free shipping does not include: 

If you require a specific carrier or faster service, available paid options may be selected during checkout or requested from our team. 

Eligible destinations 

Free shipping is available to eligible addresses within the ten Canadian provinces. Yukon, the Northwest Territories, Nunavut, and certain remote or extended-service locations are excluded. 

Products excluded from free shipping 

Certain heavy, oversized, bulky, regulated, or unusually costly products are excluded from the free-shipping offer. 

These may include: 

Applicable shipping charges for excluded products should be displayed during checkout or provided in a written quote before the order is finalized. 

A mixed order containing both eligible and excluded products may receive free shipping on the eligible portion while shipping charges apply to the excluded portion. 

Organizational and quoted orders 

Free shipping generally applies to qualifying retail orders placed through the website. 

It may not apply to: 

Any shipping terms for these purchases will be included in the applicable quote or agreement. 

Changes to qualifying orders 

A customer-requested change or cancellation may affect free-shipping eligibility. 

If an order change reduces the eligible subtotal below the free-shipping threshold before shipment, the revised shipping charge will be disclosed and approved before the change is completed. 

We do not retroactively charge standard shipping solely because a later return reduces the retained merchandise subtotal below the free-shipping threshold. 

Returns are otherwise governed by our Returns, Refunds & Cancellations Policy. 

Changes to the free-shipping offer 

We may change or discontinue the free-shipping offer prospectively. 

A change will not alter the shipping terms of an order that has already been accepted, except with the customer’s agreement or as otherwise permitted by law. 

5. Order Processing 

Order processing is the time required to confirm, pick, pack, and prepare an order for shipment. It is separate from carrier transit time. 

In-stock retail orders are generally processed within 1 to 3 business days. 

Business days do not include: 

Processing may take longer during: 

An estimated processing or delivery period is not a guaranteed delivery date unless we expressly agree to a guaranteed date in writing. 

6. Fulfilment Locations 

Orders may be fulfilled from one or more Total Prepare warehouses or fulfilment locations. 

Current locations may include: 

The fulfilment location may be selected based on inventory availability, destination, product type, carrier availability, and shipping efficiency. 

Products in the same order may be shipped from different locations. 

7. Inventory and Backorders 

Products marked as in stock are normally available for fulfilment, but inventory discrepancies and simultaneous orders can occasionally affect availability. 

If an order contains a backordered or temporarily unavailable product, we may: 

We will not substitute a materially different product without your approval. 

Backordered products will not be held indefinitely without communication. We will contact you if the delay becomes materially longer than the estimate provided when the order was placed. 

8. Split Shipments 

An order may be divided into multiple shipments because: 

When Total Prepare decides to split an order, you will not be charged additional shipping solely because of that decision. 

If you request a split shipment to receive part of an order earlier, additional shipping charges may apply. We will obtain your approval before charging the additional amount. 

Each shipment may have a separate tracking number and delivery date. 

9. Carriers and Shipping Services 

Depending on the destination and product, we may use carriers such as: 

Carrier availability may change. 

Where a customer purchases a specific shipping service, we will make reasonable efforts to use the selected service. 

For free standard shipping, Total Prepare may select the carrier and service level. 

We may change carriers when reasonably necessary because of: 

If changing the carrier would increase the amount you must pay, we will obtain your approval before proceeding. 

10. PO Boxes 

Carrier options for PO boxes are limited. 

Some products cannot be shipped to a PO box because of: 

If we cannot deliver an order to the PO box provided, we may contact you for a physical street address or an alternative delivery arrangement. 

A change in address or carrier may affect the shipping cost. Any additional amount will be disclosed before it is charged. 

11. Remote, Rural, and Extended-Service Locations 

Some remote, rural, northern, island, or limited-access destinations have higher carrier costs or restricted service. 

Eligibility will be determined using the delivery address, available carrier services, and the shipping rates configured for the applicable region. 

We do not determine free-shipping eligibility solely based on whether a postal code contains a zero. 

Depending on the destination: 

Where possible, the applicable charge will be displayed at checkout. If a manual quote is required, we will provide it before the order is finalized or before any additional amount is charged. 

12. Oversized, Heavy, and Freight Shipments 

Certain products require freight or specialized delivery because of their size, weight, quantity, or handling requirements. 

Freight charges may depend on: 

Unless expressly included in the quoted delivery service, freight delivery does not include: 

Any required freight services and related charges should be confirmed before the order is finalized. 

The customer is responsible for providing accurate information about the delivery site and its unloading capabilities. 

Additional carrier costs resulting from incomplete or inaccurate delivery-site information may be charged to the customer where disclosed, reasonably incurred, and permitted by law. 

13. Seasonal and Temperature-Sensitive Products 

Certain products may be affected by extreme heat, freezing temperatures, or other environmental conditions during transportation. 

This may include: 

During periods when a product cannot be transported safely or in accordance with manufacturer recommendations, we may contact you to discuss: 

Any seasonal shipping restriction should also be disclosed on the applicable product page. 

14. Delivery Estimates 

Delivery estimates are based on the information available when the order is placed or shipped. 

They may be affected by: 

Unless expressly stated otherwise in writing, delivery estimates are not guaranteed dates. 

We will make reasonable efforts to communicate material delays that become known to us. 

Nothing in this section limits a statutory right to cancel or receive a refund because an order was not delivered within a period required by applicable law. 

15. Tracking Information 

Where tracking is available, a shipping confirmation will be sent to the email address or telephone number associated with the order. 

Tracking information may take time to become active after a label is created. 

Some shipments may: 

Customers are responsible for monitoring tracking information and responding to carrier notices where reasonably required. 

16. Shipping Addresses and Order Changes 

Customers are responsible for providing a complete and accurate delivery address, including: 

Contact us immediately if you need to change an address. 

We cannot guarantee that an address can be changed after the order has entered fulfilment or been transferred to a carrier. 

If incorrect or incomplete information causes: 

the customer may be responsible for the actual additional cost where the issue resulted from information supplied by the customer and the charge is permitted by law. 

We will not charge an additional amount to your payment method without authorization. 

17. Delivery Appointments and Recipient Availability 

Some shipments may require: 

The customer is responsible for ensuring that an authorized recipient is available when required. 

Carrier storage, redelivery, or return charges caused by a missed appointment or unavailable recipient may be the customer’s responsibility where disclosed and permitted by law. 

18. Delivery Delays and Carrier Disruptions 

Delivery may be affected by events outside Total Prepare’s reasonable control, including: 

We work with multiple carriers and may use an alternative service where reasonably available. 

If an alternative service would cost more than the amount already paid, we will contact you before proceeding. 

If the delivery address cannot be served during an interruption, we may request: 

If an appropriate delivery arrangement cannot be completed, we will work with you on a resolution consistent with applicable law, which may include cancellation and a refund. 

19. Missing or Potentially Lost Shipments 

Review the tracking information and check the following before contacting us: 

If the shipment cannot be located, contact us at hello@totalprepare.ca with: 

We may open an investigation with the carrier. 

Carrier investigations can take 10 business days. We will keep you informed of material updates where available. 

Depending on the investigation and applicable law, the resolution may include: 

Do not initiate multiple carrier claims for the same shipment without notifying us. 

20. Damaged Shipments 

Please inspect your shipment promptly after delivery. 

If an order arrives damaged, contact us as soon as possible and provide: 

Please retain the product and all packaging until we provide instructions. 

Do not return a damaged shipment at your own expense unless we ask you to do so. 

Damaged products are handled under our Returns, Refunds & Cancellations Policy. 

21. Refused and Undeliverable Shipments 

If a shipment is refused, unclaimed, or returned because of an incorrect or incomplete address, we will contact you after it is returned to us. 

Where the delivery failure was not caused by Total Prepare or the carrier, the customer may be responsible for: 

Eligible products may be refunded after applicable shipping charges are deducted. 

Non-returnable products may not qualify for a refund merely because delivery was refused or unsuccessful. 

Mandatory consumer rights continue to apply. 

22. Local Pickup 

Local pickup is available for eligible orders at: 

Total Prepare Inc. 48 Crease Avenue Victoria, British Columbia V8Z 1S3 

Pickup hours: Monday – Friday, 9:30am –4:30pm PST 

There is no shipping charge for local pickup. 

Pickup process 

After placing the order: 

Please do not arrive before receiving the ready-for-pickup notification. 

Pickup by another person 

If another person will collect the order, contact us in advance and provide: 

The person collecting the order may be required to show identification. 

Unclaimed pickup orders 

We will normally contact you if an order has not been collected within 7 days after the ready-for-pickup notification. 

Orders remaining unclaimed for 30 days may be cancelled and returned to stock. 

Where cancellation occurs, eligible amounts will be refunded to the original payment method. Any non-refundable custom work, special sourcing, or other charge will be handled according to the terms disclosed before purchase and applicable law. 

A new order may be placed later, but the original inventory allocation, pricing, or production position may no longer be available. 

23. Organizational, Institutional, and Custom Orders 

Shipping terms for corporate, government, institutional, wholesale, custom, or large-volume orders may be included in a separate quotation or agreement. 

These terms may address: 

Where an accepted written quote or agreement conflicts with this general policy, the specifically negotiated written terms will govern to the extent of the conflict. 

24. Your Legal Rights 

This policy describes Total Prepare’s standard shipping and delivery practices. 

It does not limit any right or remedy available under applicable federal, provincial, or territorial law. 

Depending on the circumstances, additional rights may apply where: 

Where this policy conflicts with a mandatory legal right, the applicable law will govern. 

25. Contact Us 

Contact our Customer Experience team with shipping or delivery questions. 

Total Prepare Inc. 48 Crease Avenue Victoria, British Columbia V8Z 1S3 Canada 

Email: hello@totalprepare.ca Toll-free telephone: 1-888-832-1733 Local telephone: 778-265-5331 Customer-service hours: Monday to Friday, 9:30am-4:30pm PST