Where to find information in an emergency? 

During an emergency staying informed can make all the difference. But depending on the type of emergency you’re facing you may not be able to rely on the communication platforms you might typically use on a day-to-day basis. In addition to physical supplies like emergency preparedness kits that include food and water, having a clear understanding of where to get your information and how to access it should be part of any emergency preparedness plan.

Key Information to Seek 

In the chaos of an emergency, having access to accurate and timely information is crucial for ensuring safety and making informed decisions. Individuals should prioritize gathering immediate safety guidance that addresses their specific circumstances. This includes understanding evacuation procedures, shelter-in-place directives, and details about the nature of the threat they are facing.    

Sources of Emergency Information 

In times of emergency or disaster, access to reliable information is crucial for ensuring safety and effective response. Various sources provide essential updates, guidance, and resources tailored to the specific needs of affected individuals and communities. From government agencies to local organizations, these sources play a vital role in disseminating information that can help people navigate crises effectively.  

Government  

Canada’s federal, provincial and municipal governments all have emergency communications plans, including:  

  • Emergency Alert Systems - Alert Ready (National Public Alerting System): This system delivers critical alerts about imminent threats through television, radio, and wireless devices. Alerts include severe weather warnings, AMBER Alerts, and other emergency notifications. 

  • Environment and Climate Change Canada: Issues severe weather alerts that are integrated into the Alert Ready system, ensuring timely dissemination of information regarding life-threatening weather conditions 

National hotlines:  

  • 911 for immediate emergencies (fire, crime, medical). 

  • 211 Non-emergency assistance and information. 

  • 311 Non-emergency Municipal Government Services 

  • 511 Weather and Traveler Information Services 

  • 811 Non-emergency health information and services (Canada) 

Local  

When it comes to emergencies and especially natural disasters, your local community will be an important source of information, as it will be the most accurate to your specific circumstances.  

In addition to your immediate family or household, the following community spaces and organizations can be helpful resources in times of crisis:  

  • Churches 

  • Local Community Centers 

  • Healthcare Providers (Hospitals, Clinics) 

  • Libraries 

  • Schools


 

Media & Online Resources 

Media outlets serve as essential channels for disseminating critical updates, warnings, and instructions to the public. These outlets include traditional platforms like television and radio, which provide real-time broadcasts of emergency alerts and local news. 

Social media has also become a vital tool, allowing for rapid communication and engagement with communities during crises. Additionally, mobile applications and community notification systems can enhance the reach of emergency messages, ensuring that individuals receive important information directly on their devices. 

Communications Equipment 

Because emergencies can take many forms and affect a variety of services and infrastructure, it’s important to have a selection of communications tools that can send and receive information. It is also important to keep in mind any accessibility concerns that you or your family may have and tailor your communications plan accordingly. 

Cell Phones – With near universal adoption cell phones are a great tool that can be used to access a variety of media and government alerts, and of course provide two-way communication when service is available. 

Internet-accessible Devices – Laptops, computers, and even Smart TVs can access the web and social media. Great for keeping up to date when sheltering in place, but be aware that some of these items can be hard to relocate in an emergency. 

Radios – Terrestrial radio systems broadcasting on the AM/FM and NOAA weather bands are a must have for every emergency kit, as they do not necessarily rely on internet connectivity and can often be powered manually or by solar charge. Additionally, two-way radio systems such as CB, HAM, and GMRS can provide an extra level of resilience by allowing you to communicate within your local area or region. 

Television – Traditional broadcast television will be most useful for staying abreast of regional, national and global updates. 

Getting Prepared  

Before you’re faced with an emergency you can get prepared by: 

  • Creating a list of emergency numbers and contacts 

  • Bookmark important resources on your computer and cell phone, such as website and social media accounts for the emergency management agencies in your municipal and provincial area 

  • Save AM & FM radio stations for your surrounding area in or near your radio 

  • Print out any important information in the case that internet access or power is unavailable 

  • Have a plan with your neighbors, community, etc. 

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