Holiday Shipping
Keeping You in the Loop
We understand how important it is to receive your orders on time, especially during the holiday season. Our team is working tirelessly, picking orders as quickly as possible and proactively reaching out to customers if we foresee any inventory issues.
To help with transparency, we’re updating product pages with any known delays—please check these carefully when placing new orders.
Unfortunately, Canada Post is currently on strike, impacting 29% of postal deliveries. Other couriers are stepping in to help but are facing overwhelming demand. Some have even canceled regular parcel pickups due to overcapacity. These challenges may cause delays that are beyond our control.
We’re doing everything possible to keep your orders moving by leveraging our network to find couriers with remaining capacity. If you have questions about your order, our friendly team is here to assist you via chat, phone, or email.
Solutions to Consider
If delays are affecting your plans, we’re here to help. You can:
- Discuss Expedition Options: Contact us to explore pick up or alternate delivery methods where available.
- Print a Gift Announcement: Request a downloadable PDF that explains the situation and provides details about the gift, so your recipient knows it’s on its way. This document will be customized to include information about your specific gift. Here's a sample of what it looks like.
- Cancel Your Order: If you prefer not to wait, we can process a cancellation.
Let us know how we can best support you during this busy time!
A Heartfelt Thank You
We deeply appreciate your patience and understanding as we navigate this challenging shipping season together. Your trust means the world to us, and we’re doing everything we can to deliver your orders as quickly as possible.
Thank you for being a valued part of our community.
